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Enterprise-grade security built from the ground up. Ooh Marketing Limited (Company No. 16860604) protects your business data and your customers' information with industry-leading practices.
TLS 1.3 for data in transit. AES-256 encryption for data at rest. Your messages are always protected.
Multi-factor authentication, secure session management, and API key rotation. Powered by Clerk.
UK-based servers (London), automated backups, firewall protection, and DDoS mitigation. 99.9% uptime SLA.
24/7 system monitoring, intrusion detection, real-time alerting, and comprehensive audit logs.
As a Meta Tech Provider integrating with the WhatsApp Business API, we implement additional controls to protect WhatsApp Business Solution data:
Customer messages processed through our AI pipeline are not used to train external models. We use OpenAI's API under a data processing agreement. Prompts sent to OpenAI are stripped of unnecessary identifying information where possible. Knowledge embeddings are stored per-organisation with strict isolation — no cross-contamination between business accounts.
We follow the principle of least privilege across our platform:
We maintain a documented incident response plan that includes immediate containment and assessment, customer notification within 72 hours for data breaches, root cause analysis and remediation, post-incident review and process improvement, and ICO notification where required by UK GDPR.
If you discover a security vulnerability in Vaem, we encourage responsible disclosure. Please email security@xpeak.io with details. We commit to:
For security-related questions or to report a vulnerability, contact us at security@xpeak.io.
Ooh Marketing Limited · Company No. 16860604
Flat 18 Eton House, Anglian Close, Watford, England, WD24 4RF